Online shopping is convenient and time-saving, and it is becoming the preferred shopping method for young people. However, the Internet is not a reality. Risks are everywhere and should be paid attention to when purchasing household items. Many people save time, are willing to use maps, and buy home products through the Internet. After they buy it home, they find that the color difference between photos and objects is too large, physical materials do not match online descriptions, styles and pictures are inconsistent, and they are damaged during distribution.... How can we avoid them effectively? Online shopping for furniture and building materials risk?
[Compared with reality]
Online shopping is just "looking simple"
Internet merchants are all virtual shops, and there is almost no cost for the owner. It saves the owner the cost of site rental fees, decoration fees, utilities, management fees, labor costs, etc., so that the sales price of furniture and building materials on the Internet is higher than that of physical stores. The goods are much cheaper. This is the most important reason why most people choose online shopping.
Online shopping can also save a lot of time, easy to operate, people only need to sit at home, with a click of the mouse to complete the product selection, determine, pay for purchases and other operations, this is a popular reason for online shopping is popular with young consumers.
Can not be ignored is that, as with other online shopping products, online shopping home products are likely to appear too much difference between photos and physical colors, physical material and online description does not match, style and pictures are inconsistent, damaged during delivery and other issues. Since it is impossible to select furniture as in a store, you can use your eyes to see and touch with your hands. It is difficult to determine the color and texture of furniture materials.
In addition, whether online businesses can provide installation, delivery, and other services require more attention. From this point of view, online shopping furniture and building materials seem simple, but in fact it is much more complicated than the reality of shopping.
[Clear process]
Secured to pay
It is very common for consumers to lose their rights and interests because they are taken lightly during online shopping. If you decide to choose online shopping, it is recommended that you first understand the shopping process in detail and follow the process to protect your rights and interests.
First of all, it is necessary to accurately measure the length, width, and height of the furniture that needs to be purchased, and communicate with the designer at the same time so as to avoid the difference between the purchased goods and their own ideas. The building materials products must also be carefully checked for the required size and appearance.
Secondly, you can search for keywords on the Internet, find relevant products and then select them, save your favorite styles, and then screen your merchants to filter out less-trusted merchants. Then you can communicate with merchants and discuss specific purchase details. Now.
It is also very important to choose a suitable trading platform. It is recommended to look for a familiar and reliable platform to avoid being deceived. All the terms of the after-sales service involved in the communication with the merchant, including the exchange method and warranty period, are kept as long as possible. Once a dispute arises, it can be regarded as a dispute. Corroboration, communication process as much as possible to think of the specific details of the damage to their rights and interests, and then require the business to solve the problem, if possible, require the business to make a written commitment, delivery, installation, gifts and other details must also be confirmed in detail before payment.
After the arrival of the goods, it must be carefully checked and accepted. Once a problem arises, it is necessary to communicate with the seller in a timely manner. Do not confirm the goods receipt without confirming that the goods are intact.
[choose merchant]
Multi-party comparison "credit index"
To buy products to choose the brand, select the online business also depends on the "brand", where the "brand" in the credibility. The higher the merchant's credit, the better, but also beware that the credit is "brushed out". How do you distinguish it?
First, take a look at some of the basic data of the merchant consumer population. If the buyers in the consumption records come from Hainan and Hainan, they are not consecutive in time. Such merchants have higher credibility. If the merchant’s consumer demographic and consumer record time is very concentrated, even if the merchant purchases the same product multiple times, the merchant's consumer credit is questionable.
Second, look at the buyer's transaction evaluation for the merchant. People who give good reviews are at a low level of credibility if they are in the same location as the merchants. If the reviews are from consumers in different locations, and the IDs and nicknames of the consumers are formal, the credibility is higher.
Many formal furniture and building materials brands have online shops. The credibility of these shops is relatively high, and those little-known businesses are slightly inferior. In addition, online merchants with physical stores are generally more powerful. They can not only make up for orders at any time, but also can see the goods on the spot. Such merchants are obviously more credible.
[after doubt]
The seller promised it difficult to cash
Ms. Zhu purchased a small sofa online, and in less than half a month, there was a problem with surface threading. Think of the store's original promise of "a return of quality problems within a month," Ms. Zhu contacted the store.
The store first asked Ms. Zhu to provide a picture of the sofa in question, and asked Ms. Zhu to pay for the return trip. Ms. Zhu expressed the hope that the store owner will be responsible for the round-trip cost. The store will no longer answer Ms. Zhu's phone number, and the QQ message will no longer reply. This makes Ms. Zhu angry.
Online shopping furniture and building materials and other items are different from other products purchased online, involving many issues related to after-sales and rights protection. Once the product quality problems, return is very inconvenient, the seller often shirk responsibility, not willing to return, even if the seller agreed to return, consumers also need to pay back and forth logistics costs, disputes are inevitable.
When shopping online furniture and building materials, different batches of products in the color, style, etc., it is inevitable that there are some differences. Therefore, before buying, you must ask about the appearance characteristics of the product, whether there is a clear after-sales service, and so on. You must also be careful when checking and accepting it. Do not sign it for confirmation.
If consumers cannot determine the strength of the seller and cannot determine the installation and after-sales information, it is best to rely on third-party payment methods to select the online shopping platform. Nowadays, many websites can provide similar online payment methods for Alipay. When you encounter after-sales service problems such as unsuitable editions and unsuccessful installation, you can rely on websites to safeguard your rights and interests.
[Expert suggestion]
Big-ticket goods best "collection"
Longfa decoration chief designer Tumeng believes that large-scale goods such as furniture, the best way to choose online collection, to participate in large-scale, professional network platform organized by the online collection activities, to be registered in advance online, unified When you go to the scene to purchase, you can not only enjoy lower discounts, but once you have disputes in the later period, you can easily gather more “power†when defending your rights and interests.
If you purchase online second-hand furniture, it is best to choose goods that have saved invoices, certificates, and other information. Otherwise, it is advisable to choose the cheapest product and minimize the loss as much as possible. Since online shopping furniture can not see the physical, it is best to ask the business to provide clear details of the picture as much as possible. If the business cannot even satisfy this basic condition, it is best not to choose. Tumeng said that some building materials and furniture are not suitable for online shopping regardless of the amount. Tiles, floors, weight and volume are relatively large, freight is expensive and easily damaged, if the amount of calculation is not accurate, replenishment, returns are very troublesome, but also prone to color. Lamps, sanitary ware, and glass products are also heavy, bulky, and easily damaged. If the glazed surface is scratched or damaged during transportation, it is difficult to investigate the responsibility. Paint furniture If the packaging is not solid, the paint surface is easy to wear, affecting the appearance.
â– The words of the home
Choose a lower price than choose a brand
Every October is the golden season for home improvement. Today, another October is about to wave with us. The popularity of the home improvement market has decreased, and the furniture market has ushered in another round of consumption peaks.
After more than ten years of development, the maturity of the home improvement market in the Central Plains has increased. In recent interviews, reporters have continued to receive complaints from readers about home improvement issues. Among them, the poor quality of construction, the delay in solving the problem, and the delay in the construction period are the most concentrated problems.
What is gratifying is that in these complaints, there are almost no well-known home improvement brands, and most of them are small home improvement companies that “hide†in the office buildings and attract low prices to consumers. This happens to coincide with the Central Plains home improvement market. The development status is consistent.
According to industry statistics, there are more than 600 large and small home improvement companies in Zhengzhou City, a large part of which is not a complete qualification, there is no fixed home office company. In essence, these seemingly formal small home improvement companies still belong to the type of “shoot and goâ€, and there is no big difference from “home improvement guerrillasâ€. In the face of serious consumer disputes, these small home improvement companies may evaporate overnight, and consumers’ rights and interests cannot naturally be reliably guaranteed.
This shows that when consumers choose home improvement companies, well-known brands are indeed more reliable choices. These well-known home improvement brands all have a fixed office space and have established a complete engineering supervision and after-sales service system that can better protect the quality of the project and safeguard the legitimate rights and interests of consumers.