Recently, Tianjin citizen Ms. Hu encountered an annoyance. The Mingshida brand American red oak furniture she bought in Jinhaima Furniture City. After the appraisal, the main material of the furniture was not red oak. She asked the manufacturer to return the product, but the manufacturer refused. Her request.
At that time, Ms. Hu paid 40,000 yuan to buy 20 pieces of furniture. According to the purchase order, it was written in red oak. Except for the bed box bottom and drawer bottom, all of them were made of solid wood. During the delivery, Ms. Hu asked the delivery master if there were any instructions for use and why there was not even the outer packaging. The delivery master said that not only was it not red oak but also leather, it was made from old furniture.
Ms. Hu said that before buying furniture, she listened to the words of the sales staff "it must be American Red Oak", and was eager to buy the furniture. However, after listening to the delivery master, she began to doubt the quality of the furniture, so Ms. Hu dialed 12315 to report to the Consumer Complaint and Report Center of Tianjin Industry and Commerce Bureau. Ms. Hu introduced: "The sales staff said that it is American Red Oak, with monthly sales of more than 1 million. The industry and commerce proposed that if it is American Red Oak, it should issue a customs declaration and quarantine certificate to prove that it is an imported material. . The Bureau of Industry and Commerce said we could not solve it. "
The Industry and Commerce Bureau failed to help Ms. Hu solve the problem of returning the furniture. She filed a lawsuit in the court and made an appraisal of the furniture she bought. The appraisal that Ms. Hu said was led by the court, but the appraisal result made Hu The atmosphere of the lady is endless. The results show that the furniture is not enough to even the solid wood. He is a multi-layer board with resin skin . But after the appraisal was done, the sales staff still did not recognize it.
Regarding Ms. Hu ’s question, the reporter contacted the salesperson of Mingshida Furniture in Tianjin Jinhaima Furniture City . The salesperson claimed that he could not answer the question I remembered at present . This matter has already been resolved by the court, and I will wait for the court to notify it. Afterwards, the reporter contacted the Hebei District Personnel Court and tried to inquire about the furniture materials. A judge surnamed Ye also said that he was not very clear. The court is now conducting mediation work for Ms. Hu and the merchants .
Here, Wu Yang, vice chairman of the Furniture Branch of the Tianjin Chamber of Commerce, reminds consumers that when buying solid wood furniture, they should pay attention to three details:
The first depends on the instruction manual, which will contain the proportion of main materials and auxiliary materials, and the content of toxic and harmful substances;
Second, don't be blinded by surface phenomena when looking at furniture, but look at his structure. If the surface is wavy, it must be skinny.
Thirdly, in the process of drafting the contract, it must be clearly understood whether it is solid wood or skinned. From these three aspects, it is judged whether it is solid wood.
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