Fo Dian has always been committed to the technological innovation of the washing industry, consistently; and through the diversified sales channels, to provide users with the highest quality products and services.
Our service agencies and service collaborators are all over the country, and the Buddhas and Fortunes service providers all over the country are moving towards the same goal - speeding up the internationalization of Chinese brands in the dyeing industry, all of which are trying to be users. Provide better and more thoughtful services.
Buddha dumping machinery services include:
(Mechanical equipment maintenance: http://)
pre-saling support:
â—Customer service personnel will patiently answer all kinds of questions about washing equipment proposed by users. ;
â— Provide users with more detailed information on washing equipment, including specifications, pictures, functions and other technical parameters and purchase suggestions. â— Cooperate with the design institutes entrusted by users or users to conduct consulting services;
â— Provide laundry room system design plan and equipment configuration plan. ;
â— Provide a plane view of the laundry washing equipment;
â— Provide electrical drawings of laundry washing equipment;
â— Provide water and steam maps for laundry washing equipment;
â— Provide the foundation and drainage map of the laundry washing equipment;
â— Provide successful cases in washing plants;
â— Provide guidance and assistance to the operation of the previous washing plant.
After sales service:
â—†When the equipment is installed, we will assign professional technicians and technical engineers to debug on site;
â—† Conduct on-the-job training for the user equipment management operators;
â—† During the warranty period, develop a preventive maintenance plan for the user and return the user's equipment usage according to the plan;
â—† During the warranty period, if the equipment fails (not caused by human factors), we will repair it free of charge;
â—† After the warranty period expires, except for some projects that need to collect the cost of the work, the rest are similar to the period of preservation;
â—† Our service staff guarantees 24/7 response;
â—† Guide and help users to clarify the entire process of operation of the washing plant at the beginning of the operation.
The commitment of the Buddha Washing Machine includes:
Quality and service guarantee:
â– The equipment we promise to provide to our customers is of good quality;
â– The parts we promise to provide to our customers are original parts and are of good quality;
â– We promise to provide high quality service to our users, and timely handle all kinds of user suggestions or repairs or complaints;
â– We are committed to providing practical and effective drawings to our users after full communication with the users;
â– 1 year free warranty (except for wearing parts) from the date of acceptance of the equipment self-adjustment test;
â– The equipment is only charged for the cost of quality spare parts outside the free warranty period;
â– For equipment with abnormal equipment damage and frequent maintenance, the company dispatches engineers to visit the factory, or the third party agency is authorized by the user to conduct the appraisal. The result of the appraisal is caused by non-human factors (except for force majeure) or the design defects of the device itself. The head office is responsible for recalling, replacing the new equipment for the user free of charge, and compensating for the normal loss caused to the user;
â– We promise that all our commitments will be fulfilled to protect the best interests of our users;
â– We promise that if there is a related hotel or other organization that needs to wash business, Fuqing will transfer the business information to Fuqing users in the region and assist users to contact with hotels and other institutions;
â– Foshan promises to use its strong marketing capabilities and brand influence to help the laundry factories and other users to provide laundry services to other organizations to expand the market from time to time, and to provide necessary publicity to users in the local area;
â– Quick response:
★Customer service personnel will inform the user to handle the comments within 3 hours after receiving the repair call; within 8 hours after receiving the repair call, the treatment plan will be locked, and within 24 hours, the general problem will be solved. In case of major maintenance, the customer service staff and the user will listen to the user's opinion. After the settlement;
★Users complain about the quality of service. Within 3 hours of receiving the call, they must reply by phone or other effective means to inform the processing result. The user has the right to choose any employee of the company as the direct responsible person responsible for handling the complaint. When the user is satisfied with the reply, the customer service manager is responsible for handling the problem, and in accordance with the principle of friendly negotiation, strive to meet the requirements of the user.
Special instructions for spare parts:
At the beginning of each batch of equipment manufacturing, we reserve sufficient original spare parts to prevent the user from replacing the equipment when the equipment is shut down, and promise to provide the same parts and components to the original at the cost price.
Service organizations all over the country are equipped with commonly used spare parts to ensure that the needs of users can be met in the shortest time.
We use an advanced order processing system and maintain a good relationship with a number of express delivery giants to ensure that the missing parts can reach the user quickly and accurately.
Technical Training:
Foyang Machinery will provide on-the-job technical training for every laundry room operator. Users can also send laundry staff to our company headquarters for training. Free retraining for users who are unable to pass the training exam. Only users who have passed the assessment of the enterprise technical training center can operate the machine independently; if the user causes damage to the machine due to their own reasons, the user is responsible for the claims.
The main contents of the training include:
â–² the operation and use of various detergent machines;
â–² routine maintenance and maintenance of mechanical equipment;
â–² washing and ironing skills of clothing and linen;
â–² routine training for operators;
â–² Laundry management training;
â–² washing knowledge training;
â–²Resolve common problems in daily washing process;
â–² safety issues in equipment operation;
â–² industry skills in washing services;
â–² instructions for the use of detergents;
â–² Tips for picking and thickening in the early stage of cloth;
â–² coordination exercise during the washing process;
â–² The initial involvement of corporate culture.
The Buddha Washing Machine has all the guiding responsibilities for the user to purchase from the equipment to the purchase operation process, and maintain close communication with the customer, and to eliminate difficulties for the user; since the user does not understand the equipment or operation, he seeks a solution on his own. Fuqing Machinery does not assume any responsibility for the loss caused by Fuqing Machinery without seeking or expressing any help request! Thank you for your trust and support for Fuqing Machinery!
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